At Royal Desert Trips, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book a tour or interact with our services.
By using our website or booking a tour, you agree to the practices described in this policy.
1. Information We Collect
When you make a booking or contact us, we may collect the following information:
- Full name of guest(s)
- Contact details (phone number, email address, WhatsApp number)
- Pickup location and accommodation details
- Number of guests, including children
- Special requests or notes regarding your booking
We do not collect or store payment details, as all payments are made in cash directly to the driver upon pickup.
2. How We Use Your Information
Your personal information is used only for purposes related to your booking:
- Confirming and managing your booking
- Contacting you about pickup time and location
- Sending updates or changes to your tour
- Providing customer support before and during your trip
- Ensuring safety and proper arrangements during your tour
We do not sell, trade, or rent your information to third parties.
3. Sharing of Information
We share your details only in the following cases:
- With our drivers and tour guides to coordinate your pickup and activities
- With service providers directly involved in delivering your selected package (such as camp operators for activities and dinner)
- If required by UAE law or authorities for security or safety purposes
4. Data Storage and Security
- Your data is stored securely and used only by authorized staff.
- We keep booking details for a limited period needed to provide the service, after which records may be archived or deleted.
- We take all reasonable steps to prevent unauthorized access, but we cannot guarantee absolute security of information shared over the internet or WhatsApp.
5. Cookies and Website Usage
- Our website may use cookies to improve browsing and booking experience.
- Cookies help us understand visitor behavior, such as which pages are most viewed.
- You can choose to disable cookies in your browser, though some features may not function properly.
6. WhatsApp and Communication Policy
- If you contact us on WhatsApp, your phone number will be stored for communication about your booking.
- We may use WhatsApp to share booking confirmations, pickup details, and tour updates.
- We will not use your contact details for marketing unless you give consent.
7. Children’s Privacy
- We do not knowingly collect personal information from children under 13 without parental consent.
- Bookings for children must always be made by a parent or guardian.
8. Currency and Payment Privacy
- Prices are shown in USD for reference.
- Payment is made in AED (UAE Dirhams) directly to the driver at the time of pickup.
- We do not collect or store any financial information since no online or advance payments are required.
9. Your Rights
You have the right to:
- Request details of the personal information we hold about you
- Ask for corrections if your information is inaccurate
- Request deletion of your personal information after your tour is completed, unless retention is required for legal or safety reasons
To exercise these rights, contact us by email or WhatsApp.
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the latest revision date. Continued use of our services after an update means you accept the revised policy.
11. Contact Information
For questions about this Privacy Policy, you can reach us at:
- Website: www.royaldeserttrips.com
- Email: info@royaldeserttrips.com
- WhatsApp: +971 56 461 5534