Welcome to Royal Desert Trips. These Terms and Conditions govern all bookings and participation in our tours. By booking with us, you agree to follow these terms. Please read them carefully before confirming your tour.
1. Bookings and Confirmation
- All bookings must be made through our website, WhatsApp, or email.
- A booking is confirmed once you receive a written confirmation from us (by WhatsApp or email).
- Guests are responsible for providing accurate contact details, pickup location, and number of passengers.
2. Payments
- Prices are listed in USD for reference.
- Payment is collected in AED (UAE Dirhams) by the driver upon pickup.
- The exchange rate will be applied on the day of the tour, not on the booking date.
- No advance payment or deposit is required.
3. Pickup and Drop-off
- Pickup time will be shared with you in advance. Please be ready at the confirmed time.
- Shared tours involve multiple pickups, so slight delays may occur due to traffic or routing.
- Drivers will wait a maximum of 10 minutes at your location. Guests who are not present risk losing their booking.
- Drop-off will always be at the same location as pickup unless otherwise agreed.
4. Activities and Inclusions
- Each tour package includes specific activities and services. Please review your selected package carefully before booking.
- Activities not listed in your chosen package will not be included. For example:
- If quad biking or buggy rides are not part of your package, they will not be provided.
- Guests have the option to upgrade or add extra activities during the tour, subject to availability, for an additional cost payable at the camp.
- Complimentary activities, food, and entertainment are provided only as specified in the package description.
5. Tour Activities and Conditions
- All desert activities (dune bashing, quad biking, buggy rides, sandboarding, camel riding, etc.) are subject to weather and safety conditions.
- Some activities may be unavailable due to weather, safety, or operational reasons.
- Guests must follow all instructions given by our drivers, guides, and camp staff.
- Quad bike rides are available for both adults and children.
6. Health and Participation
- Guests with serious medical conditions (such as heart, neck, or back issues) and pregnant women are advised to avoid dune bashing, quad biking, and buggy rides.
- Guests are fully responsible for informing us of any health conditions when booking.
- Participation in all activities is voluntary and at your own risk.
7. Safety Rules
- Seatbelts must be worn at all times during dune bashing and transfers.
- Helmets and protective gear must be used when riding quad bikes or buggies.
- Guests must not be under the influence of alcohol or drugs during any activity.
- Failure to follow safety instructions may result in removal from the activity.
8. Cancellations and No-Shows
- If you need to cancel, please inform us as early as possible so we can adjust arrangements.
- Guests who do not show up at the confirmed pickup location and time will lose their booking.
- Royal Desert Trips reserves the right to cancel or reschedule a tour due to weather, vehicle issues, or safety concerns. In such cases, guests will be offered a new date or a full refund.
9. Personal Belongings
- Guests are responsible for their personal items.
- Royal Desert Trips is not liable for lost, stolen, or damaged belongings.
- Large bags, valuables, and fragile items are not recommended for the desert trip.
10. Food and Beverages
- All packages include soft drinks, tea, coffee, and water.
- BBQ buffet dinner is included in evening safari packages, with vegetarian and non-vegetarian options available.
- Alcoholic drinks are not included in packages but may be available at the camp for an extra cost, subject to UAE law.
11. Photography and Media
- Guests are welcome to take photos and videos during the tour.
- Royal Desert Trips may take photos and videos for promotional purposes. If you prefer not to appear, please inform us in advance.
- Guests are responsible for their own cameras, drones, and equipment.
12. Liability and Risk Acknowledgment
- All desert activities involve some level of risk. By booking with us, you accept these risks.
- Royal Desert Trips is not responsible for injuries, accidents, or health issues during the tour, especially if caused by:
- Ignoring safety instructions
- Pre-existing medical conditions
- Reckless or unsafe behavior
- Quad biking, dune buggy rides, and sandboarding are at your own risk. Safety equipment is provided and must be used.
13. Changes to Tours
- Royal Desert Trips reserves the right to:
- Change or cancel any activity due to safety, weather, or operational issues
- Substitute vehicles or equipment if required
- Any major changes will be communicated to guests before the tour whenever possible.
14. Behavior and Conduct
- Guests must respect local culture, staff, and fellow travelers.
- Offensive behavior, intoxication, or refusal to follow instructions may result in removal from the tour.
15. Governing Law
- These Terms and Conditions are governed by the laws of the United Arab Emirates.
- Any disputes shall be handled under the jurisdiction of Abu Dhabi courts.
16. Contact Information
For questions or assistance, you may reach us at:
- Website: www.royaldeserttrips.com
- Email: info@royaldeserttrips.com
- WhatsApp: +971 56 461 5534